Questions and Answers

How long does shipping take?

Shipping usually takes between 4 to 7 days. Please note that no shipping takes place on bridging days, public holidays, and weekends. Shipping within the EU takes between 5 to 8 days. 

How does a return work?

Items must be returned within 14 days. Further details regarding the return procedure can be found in the cancellation policy.

How much is shipping?

Shipping within Germany costs €6.50. Shipping to EU countries costs €8.90. 

From what amount is shipping free?

For orders of €50.00 or more, shipping within Germany is free. Within the EU, from €75.00.

Where can I find my invoice?

The invoice will be sent to you by email.

What payment methods are available?

Available payment methods include PayPal, Klarna Sofort, and credit card.

Is there a minimum order value?

No, there is no minimum order value.

Who is handling the shipping?

Shipping is carried out by our shipping partners DHL and DPD.

Which countries do you ship to?

Germany, Bulgaria, Sweden, Finland, Poland, Hungary, Estonia, Croatia, Latvia, Austria, Lithuania, Romania, Slovakia, Slovenia, Czech Republic

Who covers the return shipping costs?

The cost of returns is to be borne by the buyer.